[lugip] LCD fracture -- was bluetooth mouse

[Greg Wilson]

Jon

I went through this same issue (exact symptoms) with a client's laptop
this week. It was a Dell Latitude D610, and approximately 2 years old.

I got on a chat session with Dell support and they had to walk me
through some tests (holding the function key while powering on the
computer starts a diagnostic mode I was not familiar with previously).
I spent 1/2 hour or so running through various tests, including
connecting the laptop to an external monitor and confirming that the
fault does not project on the external screen.

In the end I got no argument from them about replacing the screen. I
was stunned. Of course, they wanted me to ship the laptop somewhere to
have it replaced and that wasn't acceptable. They ended up
overnighting the new screen to me. It arrived yesterday and I replaced
it today. It took me about an hour and a half. There were no
instructions included with the part, but I got on another chat session
and it only took a few minutes for them to give me a URL with fairly
detailed instructions on the replacement. Literally, the hardest part
was removing the 6 rubber pads that cover the screws in the plastic on
the lid.

Good luck. Feel free to ping me offline if you have any questions.

greg



On 2/13/08, Jon LaBadie <jon at jgcomp.com> wrote:
> Those with good memories may recall I asked about
> a non-working bluetooth mouse.  Well Logitech agreed
> it was defective and yesterday I got the replacement.
> I think the model I had was discontinued and they sent
> a newer, more expensive model.
>
> Unfortunately I still can't test it because the laptop
> went back to Dell the day before.  So another query ...
>
> It looks to me like the LCD broke (fractured) internally.
> Starting from a point about 1/3 in from the left and 1/3
> down from the top, there are horizontal and vertical
> bands of no image (white).
>
> I know exactly when it happened, but not what.  I was
> using it on my lap when the doorbell rang.  Closed the
> lid, answered the door, and when I returned the screen
> was bad.
>
> I can see no physical marks on the case or glass surface
> that correspond to the damage (nor elsewhere for that
> matter).  So what might make an LCD fracture?
>
> I'm expecting Dell to claim it was not a defect and
> that I caused some damage.  Any suggestions for counter
> arguments?
>
> jl
> --
> Jon H. LaBadie                  jon at jgcomp.com
>  JG Computing
>  12027 Creekbend Drive          (703) 787-0884
>  Reston, VA  20194              (703) 787-0922 (fax)
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